ETHICS

We work closely with our suppliers to ensure our crystals are ethically sourced. Whilst Lucy is forever training to improve her industry knowledge however without boots on the ground we have to trust in people’s humanity (which we do!)

HEALING PROPERTIES

Crystal healing and other types of energy work are not to be considered as a substitute for traditional medical treatment.

If either you, or someone you know, has a serious health issue, you or they should consult their own doctor and/or other appropriate professional medical practitioner, and make complementary healing part of a complete health care programme.

RETURNS & REFUNDS

Should you be unhappy with your product please reach out to our team and we will do all we can to assist. Due to the individual nature of our products we do not accept refunds.

Exchange on faulty goods must be claimed within seven days of delivery. Please email photographs for insurance purposes. (This is so we can make any claims against the courier’s)

Any return postage costs will be covered and as soon as we have received your damaged item we will happily replace it. 

SHIPPING

All parcels are sent via Royal Mail and will be dispatched within two Working Day (With the exception of orders paid for through Paypal, they will be dispatched when payment is received, which can take up to 4 working days). We proudly offer FREE OF CHARGE shipping on all second class orders. 

COMPLIANCE, PRIVACY & COOKIE POLICY

We are committed to ensuring compliance with UK laws and regulations regarding data protection and online privacy. This policy outlines how we use cookies and how we protect your privacy while you interact with our website.

Cookie Policy

Our website uses cookies to enhance your browsing experience, analyze website performance, and support our marketing efforts. By continuing to use our website, you consent to the use of cookies in accordance with this policy.

What are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us understand how you use our website and enable us to provide a better user experience.

Types of Cookies We Use: Essential Cookies: Necessary for the website to function properly. Analytical Cookies: Help us improve our website by collecting anonymous usage data. Marketing Cookies: Assist in delivering relevant advertising to users.

Managing Cookies:

You can manage your cookie preferences or disable them entirely through your browser settings. Please note that disabling cookies may impact your website experience.

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information in compliance with the UK GDPR and the Data Protection Act 2018.

What Information We Collect: Personal information you provide when making a purchase or contacting us (e.g., name, email address, phone number).

Non-personal data collected automatically, such as your IP address and browsing activity.

How We Use Your Information:

To process and fulfill your orders. To communicate with you about our products, services, and promotions (with your consent). To improve our website and customer experience.

How We Protect Your Information:
We use secure servers and encryption to safeguard your data. Access to personal information is restricted to authorized personnel only.

Sharing Your Information:
We do not sell or share your personal data with third parties, except where necessary to fulfill orders (e.g., delivery companies) or comply with legal obligations.

Your Rights:
You have the right to access, update, or delete your personal information. To exercise your rights, contact us at hello@equuleuscrystals.co.uk

Contact Us

If you have questions about this policy or your data, please contact us at:
Equuleus Crystals C/O Lucy Stent
Chichester Enterprise Centre, Terminus Road, Chichester, PO19 8FY
Email: hello@equuleuscrystals.co.uk
Phone: 07900018495

By using our website, you agree to the terms outlined in this policy. We reserve the right to update this policy at any time.